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How v17 Handles Your Personal Data

At v17, we take the privacy of every account holder seriously — this page explains exactly what data we collect, how we use it, and what rights you…

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v17 How v17 Handles Your Personal Data
REACH OUR PRIVACY TEAM

Contact Us About Your Privacy

If you have a question about how your data is handled, want to request a copy of the information we hold, or need to raise a privacy concern, our dedicated privacy contact…

Email Privacy Request Send your data access, correction, or deletion request directly to our privacy team by email. Include your registered account name so we can locate your records without delay.
Live Chat Support Start a live chat session from any page on v17 to speak with a support agent who can log your privacy query and escalate it to the appropriate team within one business day.
In-Account Help Desk Log into your v17 account, navigate to the Help section, and submit a privacy-specific ticket. Ticket status updates are visible in your account dashboard in real time.
HOW WE PROTECT YOUR DATA

Our Data Handling and Security Practices

Privacy at v17 is not a checkbox — it is woven into how we build and operate the platform.

Encrypted Data Storage

All personal data — including your contact details, payment history, and account credentials — is stored using industry-standard encryption. Access is restricted to authorised personnel with a verified operational need.

Cookie Controls

We use cookies to keep your session active and to understand how you navigate our lobby. You can manage or withdraw cookie consent at any time through the cookie preference panel in your account settings.

Payment Data Handling

When you transact via UPI, Paytm, or PhonePe, payment credentials are processed directly by the relevant payment provider. v17 stores only a transaction reference, not your full payment credentials.

Account Security Layer

Your account is protected by password hashing and optional two-factor verification. We never store passwords in plain text, and all login attempts are logged so unusual access patterns trigger an automatic alert.

Data Retention Schedule

We keep your account data for as long as your account is open and for the period required under applicable law after closure. Once that period ends, your data is permanently deleted from our servers.

Your Right to Request Changes

You can request a copy of your data, ask us to correct inaccurate records, or request deletion of your account data at any point by contacting our privacy team via the channels listed on this page.

What You Asked About Our Privacy Policy

We have compiled the questions our account holders in India ask most often about data privacy, cookie use, and their rights under this policy. If your question is not answered here, reach our privacy team directly through live chat or the in-account help desk.

We collect your name, email address, date of birth, and contact number during account creation. After that, we record transaction data, session logs, and any correspondence you have with our support team — nothing beyond what is needed to operate your account.

We do not sell your data. We share limited information only with payment processors such as Paytm, PhonePe, and UPI networks to complete transactions, and with service providers who help us run the platform, all under strict data-handling agreements.

Submit a data access request through the in-account Help Desk or by emailing our privacy team. Include your registered email address and we will send you a copy of your personal data within the timeframe required by applicable law.

Yes. You can request deletion of your personal data at any time. We will action the request subject to any legal retention obligations. Once those are satisfied, your data is permanently removed from our systems and cannot be recovered.

We use cookies to maintain your login session, remember preferences, and understand navigation patterns in the lobby. You can review and adjust your cookie settings at any time through the cookie preference panel inside your account settings page.

After account closure, we retain your data for the period prescribed by applicable Indian law and our internal compliance schedule. Once that period expires, the data is permanently deleted and is no longer accessible by any team member.

Contact our privacy team immediately via email or live chat with a clear description of your concern. We will acknowledge your complaint within 24 hours and provide a full response within 72 hours, escalating internally as needed to resolve the matter.

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